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Política de privacidad

Our Privacy Policy was last updated on 19 December 2022.

This Privacy Policy describes how Monteed (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, shares, and protects Your personal information when You visit, use, or make a purchase from our website.

This Privacy Policy applies to our website https://monteed.com/ and to customers in the United Kingdom, European Union, United States, and other regions where we sell our products.

By using our Website or purchasing from us, You acknowledge that You have read and understood this Privacy Policy.

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

“Account” means a unique account created for You to access our Service or parts of our Service.

“Company” referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy refers to Monteed.

“Country” refers to the United Kingdom.

“Cookies” are small files placed on your computer, mobile device, or other device by a website, containing details of your browsing activity and other information.

“Device” means any device that can access the Service, such as a computer, mobile phone, or tablet.

“Personal Data” means any information that relates to an identified or identifiable individual.

“Service” refers to the Website.

“Service Provider” means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals used to operate the Website, process payments, deliver orders, provide customer support, analyse website usage, or support marketing activities.

“Usage Data” refers to data collected automatically when using the Website, such as IP address, browser type, pages visited, time spent on pages, and diagnostic data.

“Website” refers to Monteed, accessible from https://monteed.com/.

“You” means the individual accessing or using the Website, or the company or legal entity on behalf of which such individual is accessing or using the Website.

2. Data Controller Information

For the purposes of UK, US and EU data protection laws, the data controller is:

Monteed
Business Address: (Monteed, Unit 1, Chelsea Close, Leeds, LS12 4HP)
Email: support@monteed.com
Website: https://monteed.com

If You have questions about this Privacy Policy or wish to exercise Your privacy rights, You can contact us using the details above.

3. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, Postal code, City

  • Usage Data

We do not directly store full payment card details. Payment information is processed securely by third-party shopify payment processors.

4. Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

5. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us

    Purpose: These Cookies identify if users have accepted cookies on the Website.

  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

  • Analytics Cookies
    Type: Persistent Cookies
    Administered by: Third-Parties

    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

  • Targeting/Advertising Cookies
    Type: Persistent Cookies
    Administered by: Third-Parties

    Purpose: These Cookies are used to track how You interact with the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. We may use these Cookies to create user profiles and personalize content according to Your prior interaction with the Website. This can enhance your shopping experience on our Website.

For more information about the cookies we use and your choices regarding cookies, please click on the “Manage Website Data Collection Preferences” link given at the bottom of this page.

8. How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, or SMS, related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend to and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Service, products, services, marketing and your experience

9. Legal Basis for Processing Personal Data

Where UK or EU data protection laws apply, We process Your Personal Data under the following legal bases:

Contractual necessity: We process Your data when necessary to fulfil an order, provide products, process payments, arrange delivery, or respond to service requests.

Legal obligation: We process your data when necessary to comply with legal obligations, such as tax, accounting, consumer protection, fraud prevention, or regulatory requirements.

Legitimate interests: We may process Your data for our legitimate business interests, such as improving our Website, preventing fraud, responding to customer enquiries, and protecting our business, provided Your rights do not override those interests.

Consent: We rely on consent for certain activities, such as non-essential Cookies, email marketing where required, and certain advertising or tracking activities.

You may withdraw consent at any time.


10. Sharing Your Personal Data

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to:

  • Operate and maintain the Website

  • Process payments

  • Fulfil and deliver orders

  • Provide customer support

  • Monitor and analyse Website usage

  • Send emails or marketing communications

  • Prevent fraud and improve security

With payment processors: We may share payment-related information with third-party payment processors, such as Shopify Payments, Stripe, PayPal, or other payment providers.

With shipping and fulfillment partners: We may share Your name, address, phone number, email address, and order details with shipping carriers and fulfillment partners to deliver Your order.

With analytics and marketing providers: We may share limited data with analytics, advertising, and marketing partners, such as Google Analytical, email marketing providers, or similar platforms.

With business partners: We may share Your information with business partners to offer certain products, services, or promotions, where permitted by law.

With other users: When you share personal information in public areas, such as product reviews, that information may be viewed by other users and may be publicly distributed.

With legal authorities: We may disclose Your information where required by law, court order, government request, or to protect our legal rights.

With Your consent: We may disclose Your personal information for any other purpose with Your consent.

11. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

We may retain and use Personal Data as necessary to:

  • Fulfil orders

  • Provide customer support

  • Comply with legal obligations

  • Maintain tax and accounting records

  • Resolve disputes

  • Enforce legal agreements and policies

  • Prevent fraud and protect security

12. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

13. Disclosure of Your Personal Data

  • Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

  • Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security

14. Security of Your Personal Data

The security of Your Personal Data is important to Us. We use reasonable technical and organisational measures to protect Personal Data against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee absolute security.

15. Payments

We provide paid products and/or services within the Service. We may use third-party services for payment processing (e.g. shopify payment processors gateways) for this purpose.

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

16. Your UK and EU Privacy Rights

If You are located in the United Kingdom or European Union, You may have the following rights:

  • Right to access Your Personal Data

  • Right to correct inaccurate or incomplete data

  • Right to request deletion of Your Personal Data

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

  • Right to withdraw consent where processing is based on consent

  • Right to complain to a data protection authority

To exercise these rights, contact us at support@monteed.com

17. California and US Privacy Rights

If You are a resident of California or another US state with applicable privacy laws, You may have certain rights regarding Your Personal Data, including:

  • The right to know what Personal Data We collect

  • The right to request access to Personal Data

  • The right to request correction of inaccurate Personal Data

  • The right to request deletion of Personal Data

  • The right to opt out of sale or sharing of Personal Data, where applicable

  • The right not to be discriminated against for exercising privacy rights

We do not sell Personal Data in the traditional sense. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain US privacy laws.

You may opt out of certain advertising or tracking activities by managing cookie preferences on our Website.

18. Children’s Privacy

Our Website is not intended for children.

We do not knowingly collect Personal Data from children under the age of 13. If You are located in the European Union or United Kingdom, We do not knowingly collect Personal Data from children under the age of 16 without appropriate consent where required by law.

19. Email Marketing

If You subscribe to our newsletter or agree to receive marketing communications, We may use Your email address to send promotional messages, product updates, and offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

20. Links to Other Websites

Our Website may contain links to other websites that are not operated by Us.

If you click a third-party link, you will be directed to that third party’s website. We strongly advise you to review the privacy policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

We will notify you of changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

Where required by law, We may also notify You by email or by a prominent notice on our Website before the change becomes effective.

You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when posted on this page.

22. Contact Us

If You have any questions about this Privacy Policy, Your Personal Data, or Your privacy rights, You can contact us here